Frequent questions

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Roll-Line ® does not sell directly to private individuals. For more information on availability and prices, contact one of our official dealers.

Roll-Line® does not sell directly to private individuals. This is because Roll-Line® products are technical items that require the advice of an expert retailer. You can still find your favorite products in the e-commerce of our official dealers.

Contact your trusted retailer where you made the purchase.
Roll-Line® is in constant contact with its official dealers. We will solve your problem very quickly.

Roll-Line® responds very quickly to requests for information sent to the email info@roll-line.com but for the purchase or replacement of spare parts you must always contact one of our official dealers..

Plates

Roll-Line® has created a specific plate for each level or discipline among those listed in the site menu.
Consult the comparison table of the plates for more information.

The plate must be chosen according to the boot.
Each boot size corresponds to a plate size. For the artistic disciplines Roll-Line® has developed the sizing charts in collaboration with the main boot manufacturers.
You can download it here.

The size of the plates is calculated based on the distance (expressed in millimeters) between the front and rear axles. For example, a 150 plate will have exactly 150 mm wheelbase. Obviously, the plate has a greater total length than the size. The rule says that to get the total length you need to add 90 millimeters to the size. For example, a 150 plate will be 240mm long and so on.
Look this sheet for more clarification.

The assembly operation is a fairly complex operation that requires a certain amount of experience and dexterity. We recommend that you always contact one of our official dealers who will offer his professionalism.
If you want more information on how the plate should be positioned with respect to the boot, you can look at this video.

It essentially depends on two factors.
It essentially depends on two factors. The main one is the boot size: if your foot has grown it is very likely that you will also need a longer plate; also, in the case that you find out the you have been using a too big boot, the size of the plate must be checked. If, on the other hand, you renew the worn boot to get a new one of the same size, your old plate will most likely continue to be used. However, we recommend that you replace all consumable parts.
For more information on how the plate must be positioned with respect to the boot, you can look at this video.
The second factor that needs to be considered is the level reached. If progress has been made and you opt for a higher-level boot than the previous one, the plate should also follow the same principle. In this case your coach or one of our official dealers will surely be able to advise you for the best.

Wheels

It mainly depends on the discipline you practice. Roll-Line® has created wheels specific wheels for freestyle, dance, figures and loops, hockey, rollerderby and in-line.
In the case of the freestyle, you can also evaluate the type of wheel based on your level. Another crucial factor is the type of floor you train on: it is very important to choose the most appropriate hardness to guarantee optimal performance and avoid excessively rapid consumption. In this case your coach or one of our official dealers will surely be able to advise you for the best.

Very often it is recommended to mix and match wheels of different hardness to optimize the performance. In fact, the wheels can be divided into sliding wheels and pivot wheels. It is also possible to mix wheels of different materials such as those in elastomer (generally faster) and those in polyurethane (generally with more grip).
In this sheet you will find some practical examples on how to make correct matches.

The hardness of the wheels depends on the type of surface on which you skate. If you are a beginner, just one set of Boxer wheels may be enough. As the level increases, the needs get different and so you may need some softer wheels to be used as pivot wheels and some harder ones to use as sliding wheels. It should also considered that factors such as humidity, dust etc. can affect the grip of the surfaces and that the type of floor where you train is not always similar to that where competitions are held. For this reason, it is preferable to have a variety of different types of wheels depending on where the training and competitions take place.

It is advisable to replace the wheels promptly to ensure optimum performance of the skates. The wheels must be replaced when they have a lateral conical shape as shown in this sheet. The change of the wheels does not require an adaptation time but it is necessary to check that the wheels have a similar state of wear. For more info on how to change the wheels, you can view the video.

In general, outdoor concrete tracks need harder wheels (57-60) than those used indoors.
If, on the other hand, you want to skate on the street, we recommend using Helium wheels.

Yes, elastomer wheels (Giotto, Magnum, Devil) tend to roll more smoothly, while polyurethane wheels (Fox, Panther, Mustang, Leopard) generally guarantee greater grip.
The combined use of the two types can very often be useful in finding the right balance between grip and smoothness.
In this sheet you will find some practical examples on how to make correct matches.

The Magnum and Giotto wheels have a different tread profile which makes the latter more agile and faster.
Giottos are also recognizable by the chromed surface that distinguishes them.
Giottos are a higher level wheel than Magnum.

While they may look similar in appearance, the Professional and Devil collections are very different. The Professional wheels (Fox, Panther, Mustang, Leopard) have a polyurethane tread, tend to be more adherent and can be used as pivot wheels on particularly slippery surfaces or in any case whenever you feel the need for greater grip. Given their characteristics, the Professional wheels guarantee greater grip but can reduce sliding. The Devil, thanks to their elastomer tread and their wide range of hardnesses, are able to provide excellent grip (especially in softer hardnesses) without compromising sliding. The Professional and the Devil can be mix and matched together.

The Freestyle wheels are the Boxer, the Magnum, the Giotto, the Devil and the Professional. All in diameter 57mm (Magnum and Giotto also available in diameter 55mm).

The Figure and Loops wheels are Magnum and Giotto. All in diameter 63mm.

The dance wheels are the ICE with a diameter of 61mm.

The hockey wheels are the Centurion (62mm diameter).

The In-Line wheels are the Zeros which have a diameter of 64,68,72,76mm depending on the size of the Linea frame.

All wheels are compatible with specific bearings for skating (22mm outer diameter x 7mm deep).
For the Rollerderby and the In-Line the type 608 (8mm) is very often preferred , while for all other disciplines the type 627 (7mm) is used. Depending on your level, there are better performing bearings you can choose from.
In this sheet you can find more information.

Spacers (available as an accessory with code STDI92) are strongly recommended for many reasons: they help to position the bearings in a parallel position; they improve the performance of the bearings by increasing their sliding; the axles are reinforced reducing the risk of bending or breaking.

Yes, the wheels can be washed! The important thing is to make sure to remove the bearings first. Then you can proceed with a cloth to eliminate the most superficial dust. Remove any strass-stones. Put warm water and a little neutral soap in a container and wash with a sponge, taking care not to use the abrasive part. Avoid the use of aggressive substances such as alcohol, petrol, trichlorethylene etc. which can alter the surface of the wheels. Dry with a smooth, lint-free cloth.

Toestops

Each toestop color corresponds to a different level of abrasion, grip and elasticity.
This sheet summarizes all the characteristics of the toestop.

It is important to specify that the choice of the toestop should not depend on its color. The color is the way to distinguish the toestop due to its technical characteristics. The choice is therefore dictated by the level. A more performing toestop, such as the Ambra for example, helps in the execution of jumps. Sometimes, at the same level, the weight of the skater can influence the choice (a softer toestop, such as the Cappuccino, may be preferred by light athletes). Finally, the type of floor must also be considered (particularly rough surfaces such as the external ones may require a harder toestop such as the Gray or White ones).

It depends on your playing habits: in the round toestop, the rounded shape helps the quick change of direction while the surface holes help quick restarts. The Hockey toestop has a wider support surface which is designed to maximize braking power and at the same time to obtain maximum thrust during fast restarts.

The toestop must be replaced promptly to ensure optimum performance of the skates. This chart indicates the maximum consumption of the toestop. Excessive wear of the toestop can lead to the exit of dangerous metal parts that can damage delicate surfaces (eg: wood, parquet).
ADVICE: it is preferable not to replace the toestop close to the competitions (less than 1 week). Replacing the toestop involves a change in the behavior of the tool which requires a suitable adaptation time.
For more info on how to change the toestops, you can watch this video.

The recommended ground clearance is about a finger or less. To avoid unwanted damage, be sure not to unscrew the stem of the toestop below the locking screw. It is important to: check the correct closure of the toestop locking screw, checking that the toestop does not rotate; check the presence of grease on the toestop screw and on the toestop stem to ensure an optimum tightening; do not over-force the toestop screw to avoid stripping or breaking.
More info in this sheet.
For more info on how to change the toestops, you can watch this video.

Don't worry, sometimes it can happen.
However, we recommend that you do not overtighten the screw in order not to damage it, when the toestop no longer rotates it is not necessary to tighten further.
Contact your trusted retailer where you made the purchase or one of our official dealers.

Cushions

It is important to specify that the choice of cushions should not depend on their color. In fact, color is the way to distinguish cushions for their hardness. Almost every plate, due to its technical characteristics, has its own cushions set, so make sure you follow this criterion first. The factors that determine the choice of cushions are mainly the weight of the athlete and the pressure that is applied on the skate. This guide will give you more information.

To always have responsive and performing cushions, they must be replaced every six months.
Tip: it is preferable not to replace the cushions close to the competitions (less than 1 week). Replacing the cushions involves a change in the behavior of the skates which requires a suitable adaptation time.
For more info on how to change the suspension, watch this video.

Yes, changing the suspension is a relatively simple operation that can be easily done at home.
For more info on how to change the suspension, watch this video.

Roll-Line® has a cushions standard matching linked to the plate size (you can find more information in the technical data sheet of each plate). As each athlete may have different needs, many of our official dealers offer a personalized service should you need it. Follow the advice of your coach or base on your experience to communicate if you need a specific color at the time of purchase.

Remember that the weight of the athlete shown in the tables is only one of the two parameters to follow. You must also always take into account how hard you pressure during the exercises. Your coach can help you figure out if you need a softer or a harder cushion. Another possibility is that the color of the cushions is correct but the steering needs to be adjusted with the “click action” mechanism.
This video can give you more information.

The combination of different cushions colors is possible but only recommended if an ideal fit with the standard combinations is not found. In general, we can say that usually the rear has a more rigid adjustment to facilitate the centering of the spins, while the front has to be softer to obtain greater agility. If the “click” adjustment isn't enough to find your balance between stability and agility, you may want to try fitting softer cushions in the front than the ones used in the back. However, it is advisable to start gradually, replacing only one of the two cushions, remembering that usually the upper cushion should be softer than the lower one and not vice versa.

It is very important to respect the limits when adjusting the cushions. If you see that the truck is very loose and the adjusting nut is very close to the safety screw, it means that you need a softer cushion. If, on the other hand, you see that the nut is very closed and the kingpin is partially exposed, it means that you need a harder cushion.
This sheet tells you exactly what the truck should look like.

Bearings

The bearings for skating have standard dimensions of external diameter and depth for a total compatibility with wheels and plates. Bearings can be open, semi-shielded or closed and typically have 7 balls (the Speed Max is the only one to have 8). The ABEC coefficient is a good indicator of smoothness; the higher the number, the more performing the bearing. In some cases (such as for Rollerderby and In-Line) the bearings have a larger internal hole due to the diameter of the 8mm axles (Artistic and Hockey typically use 7mm axles).

Roll-Line® has designed its bearings according to the various levels or disciplines.
In the section of the menu dedicated to bearings you will find all the information you are looking for.

If used regularly (frequent trainings and competitions) the bearings should be periodically replaced (6 months) to ensure excellent performance of the skates. Regular cleaning and lubrication contribute to a longer product maintenance and durability.

Yes, Roll-Line® has created specific products for cleaning and the lubrication of the bearings. It is however important to avoid aggressive substances such as alcohol, petrol, trichlorethylene etc. and avoid drying the bearings with a too strong jet of air (compressor) to avoid overheating of the inner cage.
To see how to clean the bearings you can look at this video.

Maintenance

It is advisable to replace the wheels promptly to ensure optimum performance of the skates. The wheels must be replaced when they have a lateral conical shape as shown in this sheet. The change of the wheels does not require an adaptation time but it is necessary to check that the wheels have a similar state of wear. For more info on how to change the wheels, you can view this
For more info on how to change wheels, you can view the video.

The toestop must be replaced promptly to ensure optimum performance of the skates. This chart indicates the maximum consumption of the toestop. Excessive wear of the toestop can lead to the exit of dangerous metal parts that can damage delicate surfaces (eg: wood, parquet).
ADVICE: it is preferable not to replace the toestop close to the competitions (less than 1 week). Replacing the toestop involves a change in the behavior of the tool which requires a suitable adaptation time.
For more info on how to change the toestops, you can watch this video.

To always have responsive and performing cushions, they must be replaced every six months. Tip: it is preferable not to replace the cushions close to the competitions (less than 1 week). Replacing the cushions involves a change in the behavior of the skates which requires a suitable adaptation time.
For more info on how to change the suspension, watch this video.

If used regularly (frequent trainings and competitions) the bearings should be periodically replaced (6 months) to ensure excellent performance of the skates. Regular cleaning and lubrication contribute to a longer product maintenance and durability.

Remember to periodically replace the wheel nuts. The self-locking Teflon ring works for a limited number of screwing / unscrewing cycles so we recommend that you replace them at least once every season.

Like all the other parts of the skate also (and above all) the trucks must be checked to make sure that they do not have bent axes or loose/damaged pivot pin.
We recommend to visit (at least one per season) one of our official dealers for a check of all parts of the skate.

Problem solving

Contact your trusted retailer where you made the purchase. Roll-Line® is in constant contact with its official dealers. We will solve your problem very fast.

Don't worry, sometimes it can happen. However, we recommend that you do not overtighten the screw in order not to damage it, when the toe stop no longer rotates, it is not necessary to tighten further.
Contact your trusted retailer where you made the purchase or one of our official dealers.

When a wheel shows a squared corner, it is not due to the quality of the wheels but to other reasons. You are most likely using a wheel that is not suitable for the surface where you are skating; ask your coach or your teammates for advice to find out which wheel is used the most where you train. Another possibility is that the floor has irregular areas such as a misaligned tile.

You are probably using a too soft cushion or you have tightened the “click action” nut too much. This type of inconvenience occurs mostly in correspondence with the left-rear and right-front trucks which are the ones most stressed by the preparation or landing of jumps and in particular affect the lower rubber. You could try replacing the broken rubber with a harder one, remembering that (if you decide to use two different colors) usually the upper one should be softer than the lower one and not vice versa.

This typically occurs when the cushion is either too soft and / or has been tightened too much. This leads to an incorrect steering adjustment which compresses the lower cushion excessively, altering the position of the steering lock nut. In this way, during the landing of the jumps (and especially during the falls!) the nut collides with the inner edge of the truck, causing the scratches. In this case, using a harder lower cushion solves the problem in most cases.

Roll-Line® is constantly engaged in the search for increasingly resistant materials but it is important to remember that even the trucks are a consumable part of the skates and therefore subject to significant wear. If you are a high-level athlete who trains for complex jumps (and sometimes you happen to fall) remember to periodically check the trucks to verify that they do not show bent axles or loose or damaged pivot pin. Contact your trusted retailer where you made your purchase. Roll-Line® is in constant contact with its official dealers. We will solve your problem very fast.

Don't worry, this is a fairly common occurrence due to the stresses created during the exercises. Just use the wrenches supplied with the plates to tighten the pivot as shown in this sheet. However, it is good practice to check (and possibly tighten) the pivot pin periodically to avoid that prolonged use of the unscrewed pin leads to more serious damage.

The pivot cup is that rigid plastic bush on which the truck tip rests and ensures that it does not directly touch the plate. When it deteriorates it is due to the pivot pin not being adjusted correctly. In fact, this must press on its cup with a slight pressure. If you notice that your pivot cup has cracks or missing parts, please contact your local retailer where you made your purchase.

Roll-Line® responds very quickly to requests for information sent to the email info@roll-line.com but to purchase or replace spare parts you must always contact one of our official dealers.

In-line

The Linea plate is the only one that offers the possibility to adjust the curvature of the rocker. The choice of this setting is personal but in general: positions 1 and 5 have 9'' rockers, positions 2 and 4 have 8'' rockers and position 3 has 7'' rockers. The difference between positions 1/5 and 2/4 lies in the more or less advanced position of the central wheel.
For more info you can consult this sheet.

The Power Wedge is a small plastic triangle that can be used when the Linea is mounted with an ice boot. These in fact have a slightly curved tip and the Power Wedge is used to fill the space between the plate and the sole without modifying the boot and thus ensuring an excellent pressure transmission. The Power Wedge must not be used if the Linea is mounted on specific “Planar” boots for wheels.

The diameter of the wheels is related to the size of the Line. In particular, the sizes 7 ¼ and 8 use the diameter 64, the sizes 8 ½ and 9 the diameter 68, the size 9 ¼ the diameter 72 and from 9 ¾ up the diameter 76. It is not possible to use larger wheels than to those indicated while it is technically possible to use smaller wheels but this would partially compromise speed.

The bumpers must be applied to the rear axle to protect the frame and the floor from scratches and bumps.
In this video you can find all the information on how to apply them.

The Linea skate has components that must be compulsory used. Make sure you always fit the spacers between the bearings (even when you change wheels, check that they are also present in the new ones) and periodically check the condition of the waved washers. These small washers have the task of ensuring an excellent closure of the nut and of the pins so it is essential that they are always in good condition. They can become flat with use, so if you notice wobbling in the wheels this could be the cause. Remember to check them often and, above all, if you accidentally lose one, remember that you have to replace it as soon as possible!

Remember to check the condition of the bearings, the waved washers and check the presence of the spacers. If all of the components mentioned are correctly fixed then it could mean that you have tightened the rear axle too much, try unscrewing it a quarter of turn or less. Remember that the speed with which the "empty" wheels run is relative, when you skate on them, your weight will make them slide anyway!

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